The following “Eti-Sessment” questions are based on doing business in the United States, except where other countries are noted.
True
False:
When meeting a man in business, a woman should wait for the man to extend
his hand first for the handshake.
2. Why is the name badge worn on your right shoulder?
Because the left shoulder is reserved for pins, ribbons, a flower, etc.
Because it is in the “line of sight” by
the person shaking your hand
It’s not. The name badge is worn on the left shoulder, traditionally,
where the right hand is placed during the “Pledge of Allegiance”.
It doesn’t matter which side as long
as the badge is well-printed and secure
3. 40-60 percent of the time, strong eye-contact is seen as a sign of:
Honesty & competency
Intimidation & arrogance
Only the person with a higher job title should use strong eye-contact
when meeting a person with a lower job title
Only the person with a lower job title should use strong eye-contact
when meeting a person with a higher job title
True
False:
When hosting a guest in a limousine, the seat behind the driver is considered
the seat of honor.
5. When hosting a lunch meeting with a guest, what is not appropriate?
Asking your guest to pass you the bread basket
When asked for just the salt, handing your guest the salt and pepper
When asked for just the salt, handing your guest only the salt
Seating your guest facing a mirror
All of the above
True
False:
When hosting a dinner with an invited guest of honor, the proper seat for
the guest of honor is to the left of the host.
7. When hosting a new contact for a business dinner, which is true:
The goal is to build a business relationship
Allow your guest to choose the restaurant
The restaurant should be highly rated by either Zagat or Mobil
Seat the guest facing a wall behind you so you have their undivided attention
All of the above
8. After a job interview, when is an e-mail “Thank You” note acceptable?
Never: Only hand-written “Thank You” notes
are acceptable
Always: Today, we have a busy global business environment and hand-written
notes take up too much time
If the interviewer says it is acceptable
When you are in a time-sensitive situation to assure the interviewer
receives it more quickly than a postal-mailed note, but you make sure to follow up with a hand written note as well
True
False:
If alcohol is offered during an interview meal, it is acceptable to have
one drink.
True
False:
If my guest orders soup, salad, and an entrée at a business dinner
that I am hosting, I should order the same.
11. When going on a job interview, which is true?
Ask the interviewer what the appropriate attire should be?
Ask the interviewer how many people will be interviewing you so you can
prepare the appropriate copies of your resume.
Arrive 30 minutes prior to the interview
Make sure you wait for the interviewer to extend their hand first for
a handshake
True
False:
It is appropriate to send a white limousine to pick up a high-ranking official
from Mexico.
13. When shaking hands, which is not acceptable?
Placing your left hand over their right hand
When entering a person’s office, waiting
for them to extend their hand first
When wearing gloves, removing the glove from your right hand before shaking
Using your left hand because you have an injury with your right hand
True
False:
The most important information on your business card is your title.
True
False:
The second most important information on your business card is your name.
16. In business attire and grooming for women, which is true?
A dress is the most appropriate attire
Perfume is acceptable but in moderation
Open-toe shoes are acceptable
Scarves are acceptable
17. In business attire and grooming for men, which is true?
A white long sleeve shirt is the most powerful shirt
Black, blue, gray and dark green are the most powerful suit colors
Jeans are only acceptable on “casual” day
Taking your suit coat off in a meeting is acceptable
True
False:
When I am a business-dining guest, I should place my napkin in my lap immediately
after taking my seat.
True
False:
When addressing an email to a client or someone you may not know well, it
is appropriate to write: “Dear Mr. or Ms., followed by their last
name and a colon.
True
False:
When traveling to China, be sure to wrap your business gifts ahead of time.